Privacy Policy

Last updated: February 2026

1. Introduction

Vocero ("we", "us", "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer communication platform.

We are a European company based in Spain, and we comply fully with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Information We Collect

Account Information

  • Name, email address, phone number
  • Business name, address, and trade type
  • Payment and billing information (processed securely via Stripe)

Usage Data

  • Conversation logs between your AI assistant and customers
  • Platform usage analytics (pages viewed, features used)
  • Device and browser information

Customer Data

  • Messages sent to your business via the chat widget or WhatsApp
  • Appointment bookings and service requests
  • Customer contact information shared during conversations

3. How We Use Your Information

  • To provide, maintain, and improve our services
  • To power AI-driven conversations on your behalf
  • To process payments and manage subscriptions
  • To send transactional communications (booking confirmations, receipts)
  • To provide customer support
  • To comply with legal obligations

4. Data Storage & Security

All data is stored in EU data centres. We use industry-standard encryption (TLS 1.3 in transit, AES-256 at rest) and follow security best practices including regular audits, access controls, and incident response procedures.

5. Data Sharing

We do not sell your data. We may share data with:

  • AI providers (Anthropic) — to generate responses, under strict data processing agreements
  • Payment processors (Stripe) — to handle transactions
  • Communication providers (Twilio) — for WhatsApp messaging
  • Infrastructure providers (Vercel, Supabase) — for hosting and database services

6. Your Rights

Under GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time

To exercise any of these rights, contact us at privacy@vocero.io.

7. Cookies

We use essential cookies to maintain sessions and preferences. We do not use third-party advertising cookies. Analytics cookies are only set with your consent.

8. Contact

For any privacy-related questions, contact our Data Protection Officer at dpo@vocero.io.