vocero
USE CASES

Where the answer has to be right.

Vocero is built for premium, high-consideration brands — the ones whose customers ask hard questions and expect a real answer. Four places it earns its keep.

PREMIUM RETAIL

A concierge that knows the floor.

High-consideration purchases need more than a chatbot. Vocero knows your catalogue, availability and fit — and carries the conversation from your website into WhatsApp without dropping a thread.

Catalogue-aware recommendations, not generic replies
Thread carries from web to WhatsApp and back
A human steps in for the high-value moment
WEB · LIVESITE CHAT
Do you have the walnut finish in a 2-seater?
The Hale 2-seater comes in walnut — two in stock at the London studio. Want me to hold one?
CONTINUE ON WHATSAPP
TECHNICAL PRODUCTS

The spec, exactly as written.

Paints, coatings, industrial supplies — the answer lives in a table-heavy PDF. Vocero ingests your TDS documents intact and gives customers the exact mix ratio, pot life and recoat window, traced to the source.

TDS PDFs kept intact — ratios and cure charts preserved
Every figure traced back to the document
No confident guesses — graded for fabrication
2K-CLEAR.PDF · TDS
MIX RATIO4 : 1 : 10%
POT LIFE45 min @ 20°C
RECOAT30–60 min
Mix 4:1 with 10% thinner. Pot life is about 45 minutes at 20°C — recoat between 30 and 60 minutes.
GROUNDED IN 2K-CLEAR.PDF
GLOBAL & MULTILINGUALOn the roadmap

Local to every customer.

Your customers write in their own language. Your team reads and replies in English — on the roadmap, Vocero translates both ways before it sends, so every market feels like home and no one switches tools.

Native conversation in the customer's language
One working language for your whole team
Auto-translated before every reply is sent (roadmap)
¿Cuándo puedo manipular la pieza?
ES → ENWhen can I handle the part?
In about 5 hours.EN
SENDS AS · «EN UNAS 5 HORAS.»
AFTER-SALES SUPPORT

Follow-through, not ticket ping-pong.

Orders, returns, bookings and the “where is it?” questions — handled in the channel the customer already uses, with the full history in view. When it needs a person, your team is one tap away.

Order, return and booking actions in-thread
Full history across every channel
Human handoff for the moments that matter
WHATSAPP · #4471ONLINE
Where's my order? It said Tuesday.
Out for delivery now — arriving before 6pm today. Want a text when it's 10 minutes away?
TRACKING LINKED
CASE STUDY · IN PROGRESS

A specialty coatings manufacturer: spec answers, graded for accuracy.

A coatings supplier whose customers ask for exact ratios across WhatsApp and web. We're building the full story — for now, see how the pieces fit on the Product page.

See how it works

Is your case on this list?

If your customers ask questions that have to be answered right, we should talk.

Book a call